Frequently Asked Questions

How do I download the Tableau extension?
In order to obtain the Tableau extension (.trex file) please reach out to your company's Tableau administrator. Narrative Science shares the extension ...
Thu, Apr 9, 2020 at 4:39 PM
Can I disable the pop up window (re: data access)?
For security reasons, Tableau Server’s default settings limit access to full, unaggregated data to all extensions. This means that when you first install Qu...
Thu, Apr 9, 2020 at 4:33 PM
Is there a data size limitation for the extension?
There is no specific limitation for data size, but we do have a 30 second timeout, which will allow more or less data depending on the story type and analys...
Thu, Apr 9, 2020 at 4:33 PM
Are the narratives compatible in Tableau mobile?
Yes, you can view the narratives in mobile, but you are unable to create narratives in mobile. You can also copy the narrative from the mobile view and visi...
Thu, May 7, 2020 at 8:59 AM
I want to write about more measures and dimensions than allowed in the extension. What is the best solution?
We recommend writing multiple narratives and stacking them with vertical or horizontal containers in Tableau.   For example, if you want to write an Actua...
Thu, Apr 9, 2020 at 4:35 PM
I'm experiencing a discrepancy in the narrative. How can I troubleshoot the issue on my own?
When you write a narrative about an existing visualization, sometimes the way that the visualization is set up is the culprit for the issue. For example, i...
Thu, May 7, 2020 at 9:00 AM
Why is my narrative not refreshing when I click on a portion of the visualization?
If you have one sheet on your dashboard and you're trying to filter the narrative by clicking a part of the visualization, you have to "apply as f...
Thu, Apr 9, 2020 at 4:37 PM
Can I whitelist the extension on multiple sites in Tableau?
Yes, you can! In order to do so, you must have the settings enabled on each site. Note that you will only be able to do this if you're an admin. 1. Fi...
Fri, Apr 9, 2021 at 10:39 AM
What web browser should I use for Narrative Extensions?
Chrome is the preferred browser for using our extension, but you can use Firefox or Safari as well. Our extension also works on Microsoft Edge. 
Fri, Apr 9, 2021 at 1:41 PM
How do we round percentages and when do we use percentage points?
We trim the trailing zeros in percentages that fall below 10%, otherwise, we use two decimal places. We round when the measure is reported as being a “perce...
Mon, Nov 23, 2020 at 3:28 PM